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CRM > Inbox > Go to your college’s inbox (GWCC - SMS)
Reply to the text messages through the inbox. When you reply, it will show who is replying.
Once the conversation is completed, click close the conversation in the top right conversation. Please note that if the person texts back, the SMS conversation will reopen.
There is a comment section next to the SMS reply box where you can tag people for support. Students can’t view this.
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🤔 Questions for the Colleges:
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