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With templates, you can save repetitive email content as an email template. Before sending a template, you can personalize and tailor the content to your recipients. You can access sales templates from the CRM or when sending an email from emailing your inbox.

Sales email templates are used when sending one-to-one emails. For bulk emails, learn Learn how to save marketing email templates for bulk emails.

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🥇 Best Practices

Proofread AI Generated Content

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titleUsing AI Assistant with Sales Emails

Use HubSpot’s AI assistant to generate initial template drafts, saving time and adding customization opportunities for personalized outreach.

Setting Up HubSpot’s AI Assistant in Gmail and the Mobile App

  • Get Started:

    • Install the HubSpot Sales Chrome extension for Gmail or use the HubSpot mobile app on iOS.

    • Access resources in HubSpot’s knowledge base if you need help with setup.

  • Creating an Email in Gmail:

    • When you start composing an email in Gmail, select Write an email for me to open the AI assistant.

    • Enter Email Details: Fill out the prompts with details about the email you’re sending:

      • Email Type: Choose from options like Introduction email, Cold outreach email, or Follow-up email.

      • What are you selling?: Describe your college program or service.

      • Who are you selling to?: Briefly describe the student profile or prospective student segment.

      • What do you want to communicate?: Provide a summary of the email’s content.

      • Tone: Select one or more options, such as Professional, Helpful, Witty, Formal, or Optimistic.

  • Generate and Insert Content:

    • Click Generate to create the email content. You can Generate more if the first version doesn’t fit, or Insert content to add the AI-generated text into your email.

Generating and Customizing Content in HubSpot

  • Where to Use AI Content Generation:

    • AI generation is available in pages, blog posts, knowledge base articles, emails, and CTAs within HubSpot.

    • Highlight existing text in these areas to transform it with options like Rewrite, Expand, Shorten, or Change Tone (e.g., Friendly, Professional, Witty).

  • Creating New Content:

    • In the editor, type / to access commands like Generate Heading, Generate Paragraph, or Generate Image.

    • Enter specific prompts to guide Copilot in generating content that’s relevant to your audience.

Customizing Titles, Meta Descriptions, and Social Posts

  • Titles and Meta Descriptions:
    • In blog posts or pages, click Settings > General to access Title and Meta Description fields. Use the AI icon to generate options based on a brief description.

    • For additional options, click Refresh up to five times.

  • Social Posts from Blog Content:

    • After creating a blog post, you can use Copilot to generate social media posts that summarize or promote the content.

    • In the Publish dropdown, select Social and enter a prompt for Copilot to generate a tailored post.

Generating and Managing Sales Emails with AI

  • Sales Email Generation:

    • For one-to-one emails in the HubSpot Sales Chrome extension or mobile app, enter details about your service, audience, and messaging to generate a professional email.

    • Generate Summaries: On the HubSpot mobile app, you can generate summaries for email threads, providing a quick overview of conversation history for easy follow-up.

  • Best Practices:

    • Proofread and customize AI-generated content to ensure accuracy and alignment with your brand’s voice and style.

    • Balance AI-generated content with personal touches to make your emails more engaging.

With HubSpot’s AI assistant, co

ChatGPT can make mistakes. Check important info
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For additional instructions on creating and managing Templates, view all HubSpot Templates articles.