The ITS Web Team uses Jira to manage current and upcoming work for all web properties.
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Getting Jira Access
If you need access to Jira, contact Catherine Armstrong or Scott Worthington. They are the Jira / Confluence admins for the ITS Web Team.
If you already have access to Jira, but you need access to a specific project, reach out to the project owner.
Viewing a Jira Project
The ITS Web Team uses the following Jira projects to track work: work. You may be assigned tickets in one or more projects. It is recommended that you favorite or bookmark the projects you frequently work in.
Creating a Jira Ticket
Click the plus button in the upper left navigation to add a new ticket.
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You can also create tickets from the Roadmap or Backlog pages of a project. Creating a ticket from the Roadmap page is the easiest way to assign the ticket to an Epic. Creating a ticket from the Backlog page is the easiest way to move the ticket into a Sprint. |
Complete the following fields in the ticket. * represents required fields.
*Select the appropriate Project from the drop-down menu (see options above).
*Select the appropriate Issue type from the drop-down menu.
Epic - high-level roadmap items taking at least two sprints to complete.
Task - develop something new.
Bug - fix an issue with something that has already been developed.
*Write a short Summary of the issue, starting with a verb.
*Under the Description, answer the following:
What triggered the request?
What does “done” look like? In other words, what is the desired outcome.
Is there any other information the team should know?
Update the Assignee to the appropriate team member. If unknown, leave blank.
Update the Review(s) / Tester(s) with the names of the people who will review / test the ticket before marking it Done.
Add the appropriate Labels. It is important that you type the label exactly as defined so that the team can use the labels for filtering. See the list of labels.
Add a Story point estimate if known.
Update the Priority. The default priority for all tickets is Medium. For tickets with a priority of Highest or High, please explain the urgency in the Description field.
Add a Due date only if there is a hard external deadline or a task must be completed on a specific date.
Click Create.
Next, add the task to an Epic. Click the three dots next to the ticket you create and select Add parent. Select the appropriate Epic from the drop-down list. If the ticket is not part of an upcoming Roadmap item, select District Web Ops or College Web Ops - depending on the project - to indicate that it is part of ongoing operations work.
Updating a Jira Ticket
Update any ticket assigned to you with the latest Status, Comments, and Development branch as you progress on the ticket throughout the current Sprint.