User management is how we add users, remove users, and change their access levels on our site. ITS Good user management is key to the usability and licensing of Jira and Confluence.
Instructions
Purging Inactive Users
Once a month, admins will identify and remove access for any users who have not accessed Jira in the past six months. They will do the same for Confluence.
Go to Administration > Users to see all users
This quickest way to identify inactive users is to download an Excel file with user login information.
Click the Export Users button in the upper right-hand corner
Click Download File, and open the file in Excel
Add a filter to the first row of the spreadsheet (Home > Sort and Filter > Filter)
Filter the Last seen in Jira Software and Last seen in Confluence columns from Oldest to Newest, and identify anyone whose last access was over six months ago. Remove access for each of these people one-by-one.
Go to Administration > Users, search for the name of the person whose access you want to remove. Click on the person’s name to bring up their profile. Under Access, update the toggles as needed. Has access on site will remove access to both Jira Software and Confluence.
