The ITS Web Team uses Jira to manage current and upcoming work for all web properties.
Getting Jira Access
If you need access to Jira…
If you already have access to Jira, but you need access to a specific project...
Viewing a Jira Project
The ITS Web Team uses the following Jira projects to track work. You may be assigned tickets in one or more projects. It is recommended that you favorite or bookmark the projects you frequently work in.
Creating a Jira Ticket
Click the plus button in the upper left navigation to add a new ticket.
You can also create tickets from the Roadmap or Backlog. If you want to add several tickets under one Roadmap item (Epic), it is easiest to create the ticket from the Roadmap. If you want to move a ticket into a Sprint, it is easiest to create the ticket from the Backlog.
Select the appropriate Project from the drop-down menu (see options above).
Select the appropriate Issue type from the drop-down menu.
Epic - high-level roadmap items taking at least two sprints to complete.
Task - develop something new.
Bug - fix an issue with something that has already been developed.
Write a short Summary of the issue, starting with a verb.
Under the Description, answer the following:
What triggered the request?
What does “done” look like? In other words, what is the desired outcome.
Is there any other information the team should know?
Update the Assignee to the appropriate team member. If unknown, leave blank.
Add the appropriate Labels. It is important that you type the label exactly as defined so that the team can use the labels for filtering.
Update the Priority. The default priority for all tickets is medium. For tickets with a priority of highest or high, please explain the urgency in the Description field.
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