2020-03-26 Meeting notes - Admin/User Group

Date

Mar 26, 2020

Participants

• @Catherine Armstrong (Unlicensed)

• @crystal.parrish (Unlicensed)

• @Gina Ferrante-Gima

• @Jeff Park

• @Vicki Nelson (Unlicensed)

• @Yvette Krause (Unlicensed)

Agenda

• Intros

• Group goals and scope - brainstorming

  • Processes

    • Requesting new users

    • Adding / deleting users

    • Deleting old projects

    • Monitoring overall usage (users and space)

    • Admin requirements

      • Send top level admins to more formal training

  • Trainings

    • Jira 101 - NextGen vs Classic

    • Jira Demos - each group spends 10 mins showing what Jira is capable of

      • Web Team

      • CRM Team

      • HCM/FMS Team

      • DBA Team

    • Confluence 101

    • Jira/Confluence Internal Certification

    • Compile list of trainings and resources

    • Project-specific training and support

      • Jira project set-up support / architecture

      • Recommended Jira on-boarding

      • Project-specific training resources

      • Project-specific demos

  • Best practices

    • User groups

    • Removing users

    • Adding fields

  • Extensions

    • Testing

• Group communications

  • Chat tool or DL? Will set-up DL.

  • Confluence Space

• Priorities for next meeting

  • Processes

    • Access requests for users AND admins

  • Advantages of using Jira/Confluence while remote

    • Demo by CRM team

Action items

Decisions